Online purchase of furniture has become a popular after-sales service quality still needs to be strengthened
Because the price is affordable, buying furniture online has become a new trend of consumption. However, after finding a problem with furniture on the Internet, it is always a headache for consumers to ask for a repair or return. (In fact, this problem is not only on the Internet, Also appear in the furniture store). Even after a lot of discussion, the merchant has promised to refuse the exchange for various reasons, or the original free maintenance has become a paid repair. For the current situation in the industry, Huang Hui, the person in charge of Melody Furniture Network, is very dissatisfied. According to Mr. Huang, some online sales merchants now include online shopkeepers on Taobao. They will play word games with consumers, which will give consumers some vague or ambiguous promises. For example, in some online sales stores, we can see that the owner promised that "if the store furniture can not be used normally after two repairs, it will be replaced", but when the problem is really found, the owner said that the two repairs said It is the repair part to be replaced in the same part, it is extremely angry but helpless! In addition to low prices, online selling furniture requires more sophisticated services. The service mentioned here is not only the service during the period of the product warranty, but also the delivery service in the early stage. Melaleus Furniture Network, which focuses on the furniture network platform, is the real way to solve these problems. It solves the most important thing about buying furniture online, so that consumers can buy online such large items of furniture online. In order to allow you to enjoy the perfect after-sales service after buying the furniture, consumers must pay attention to the words of the store when purchasing the furniture, especially regarding the problems of furniture signing and after-sales service. Be sure to ask and then decide, and be sure to give the store a guarantee for their commitments. It is best to keep a record of your own chat with the store. At the end of the year, Mr. Huang reminded consumers that at this time, merchants will handle some stocks at a special price, and consumers must pay attention to clearly and clearly when purchasing these special products. Enjoy after-sales service. Of course, buying furniture online is still guaranteed to a professional platform. It is understood that in order to provide a satisfactory and guaranteed after-sales service to the friends of Melody Furniture Network, Melaleus Furniture Network has provided a three-year package repair service. That is to say, all customers who purchase furniture in Melaleuca Furniture Network will have a Merlot Furniture Network warranty card, and the card also clearly stipulates the scope of free maintenance, if the furniture you buy has any quality problems within three years and For the scope of maintenance, Melaleuca Furniture Network will give you free repairs.
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